WHAT THIS POLICY COVERS

This store sells two things: documents you download instantly, and documents we draft for you after an intake. The refund position differs between them, so both are set out below. Nothing in this policy limits your rights under the Australian Consumer Law.

TEMPLATES AND PACKS YOU DOWNLOAD INSTANTLY

Change of mind

Because the files are delivered to you immediately on payment, we do not offer change-of-mind refunds on instant downloads. Every product page states the formats, the number of files and what is inside, so please read it before buying.

If the files are faulty or are not as described

If a file will not open, is corrupted, is missing from the pack, or is not what the product page described, contact us within fourteen days of purchase. We will fix it, replace it, or refund it.

A failed or expired download is not a refund matter

If your downloads are used up or the link has expired, contact us and we will reissue it free of charge, as set out in our Delivery Policy.

DOCUMENTS DRAFTED FOR YOU

Before drafting commences

If you have ordered and we have not started drafting, contact us for a full refund.

Once drafting has commenced

Because every document is prepared to order from information you supply, we do not refund for change of mind once drafting has commenced.

If the document is not what was ordered

If a document has not been prepared in accordance with the information you supplied or the product description, contact us within fourteen days of issue. We will correct it at no cost. If we cannot, we will refund it.

WHAT IS NOT A GROUND FOR REFUND

  • The document contains blank fields marked for your completion. This is by design and is described on every product page
  • The document is issued at draft status rather than approved. This is by design
  • A principal contractor, client or certifier has additional requirements you did not tell us about, or that are not described on the product page
  • The plant, activity or workplace has changed since the document was supplied
  • You have edited the document and want the edits undone. Keep the original file we sent you.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss. If the failure does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time, and if it is not fixed, to a refund or a replacement. Nothing in this policy excludes, restricts or modifies those rights.

HOW TO REQUEST A REFUND

Email us with your order number and the reason. We respond within two business days.